378bd FAQ — Answers to All Your Questions, Right Here

No. Each person may only hold one account at 378bd. If multiple accounts are found belonging to the same individual, all accounts will be permanently closed and balances may be forfeited.

You must be at least 18 years old. Age is verified at registration, and any underage registrations will be cancelled immediately.

Your account is activated immediately after mobile OTP verification. Once active, you can make a deposit and start playing any game. Some games are available in demo mode without registration, but real-money betting requires an active account.

Registering with false or incorrect information will result in your account being closed. If discrepancies are caught during KYC verification at withdrawal, all pending payments will be put on hold. Always provide accurate information.

There is an optional referral code field at the end of the registration form. If someone referred you, enter their code there. Referral codes cannot be added after registration is complete.

The minimum deposit at 378bd is just BDT 100. You can start depositing from this amount via mobile banking or bank transfer.

Mobile banking deposits usually reflect within 5–15 minutes. Bank transfers may take a little longer, though many go through instantly. If your deposit hasn't appeared after 30 minutes, please contact support.

378bd does not charge any fees on deposits. However, your mobile banking provider or bank may apply their own service charges, depending on your payment method.

The welcome bonus is available on your first deposit only. Other bonuses may require a promo code or have specific time limits. If you didn't receive your bonus, contact support with your deposit reference.

Your daily deposit limit depends on your account level and payment method. To set your own limit, go to Responsible Gaming settings and configure a deposit limit. Contact support for more details.

The minimum withdrawal amount is generally BDT 300, though it may vary by payment method and account level. Check the withdrawal page for the latest details.

Standard withdrawals are processed within 1–3 business days. Mobile banking withdrawals are faster and can sometimes clear within a few hours. Your first withdrawal may take a little longer due to KYC verification.

Common reasons for withdrawal rejection include incomplete KYC, unmet bonus turnover requirements, or incorrect account details. Contact support to find out why your withdrawal was rejected, then reapply after resolving the issue.

Bonus balance cannot be withdrawn directly. Once you meet the bonus turnover requirements, it converts into real funds that can be withdrawn. The turnover conditions for each bonus are listed on the promotions page.

Identity verification (KYC) is required under international regulations and licensing conditions — it's there to protect your funds. Once your national ID or passport is verified, you won't need to submit it again for future withdrawals.

After completing registration, your first deposit will automatically trigger a 100% welcome bonus credited to your account. No separate request or code is needed.

A turnover requirement means you need to place a specified amount in bets before you can withdraw your bonus. For example, if a BDT 100 bonus has a 10x turnover requirement, you must wager BDT 1000 before the bonus becomes withdrawable.

When someone registers using your referral code and makes their first deposit, you'll receive a referral bonus. The bonus amount depends on their deposit. Check the promotions page for full details.

Turnover requirements must typically be completed within 7 to 30 days of the bonus being credited. Once expired, the bonus is automatically cancelled. The validity period for each bonus is stated in the promotion's terms.

378bd offers betting on 30+ sports including cricket, football, tennis, badminton, and basketball. You can also place bets on live matches with real-time odds.

Fish Games are available on both mobile (Android and iOS) and desktop. Touch controls on the mobile app make the experience even more enjoyable. Downloading the app gives you the best gameplay experience.

Dealers at Live Casino tables typically speak English or other Asian languages. However, Bengali support is available via live chat, and you can also view game rules and the interface in Bengali.

If a game disconnects due to internet or server issues, your bet is suspended. Once the connection is restored, you can continue the game or have the bet cancelled and your balance refunded. If the issue persists, share the game reference number with support.